Privacy Policy

ZIP IT Solutions ("we", "our", or "us") is committed to handling personal information responsibly. This policy explains what we collect, why we collect it, and the choices you have. We operate under the Australian Privacy Act 1988 and the Australian Privacy Principles.

We collect information in two main ways:

When you contact us, through our contact form, Cyber Health Check form, email, or phone. This may include your name, business name, email address, phone number, and the content of your enquiry.

When you browse our site, standard server and analytics data such as IP address, browser type, pages visited, and referring URL. We use this to understand site performance and improve content. We do not use them to build advertising profiles.

We use personal information to:

• Respond to enquiries and deliver the services you request
• Send service-related updates where relevant to an existing engagement
• Maintain and improve our website
• Meet legal and regulatory obligations

We do not sell personal information. Marketing contact is limited and you can opt out at any time.

We share information only where needed to operate the business, for example with email delivery (Resend), hosting (Vercel), or payment processors if you purchase services directly from us. These providers handle data under their own privacy terms and only for the purpose we specify.

We may also disclose information where required by law, to protect our rights, or with your explicit consent.

We use reasonable technical and organisational measures to protect personal information, including encrypted connections (TLS) and access controls on systems that store client data. No online service can guarantee absolute security; if you have concerns about a specific interaction, contact us directly.

Our website may use cookies and similar technologies for basic functionality and to understand how pages are used. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Under Australian privacy law, you can request to:

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Ask us to delete information where we are not required to retain it
• Opt out of marketing communications
• Lodge a complaint with us or the Office of the Australian Information Commissioner

To make a request, email [email protected].

We keep personal information only as long as needed for the purpose it was collected, or as required by law. When information is no longer required, we delete or de-identify it using reasonable steps.

Some service providers we use may store or process data outside Australia (for example, cloud hosting). Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place.

We may update this policy from time to time. The "Last updated" date at the top of this page will change when we do. Material changes will be posted here.

Questions about privacy or this policy:

• Email: [email protected]
• Website: Contact form