Services
Managed IT support that stays ahead of problems
One accountable partner for proactive care: monitoring, help desk, endpoints and identity, so your business can focus on clients.
What's included
What managed IT includes
Grouped around the work that keeps a business productive and secure day to day.
Support & operations
- Business-hours help desk and remote support
- Proactive monitoring and maintenance
- Patch management
- Vendor liaison for business systems
Endpoints & identity
- Endpoint management (Intune / Autopilot where appropriate)
- Entra ID hygiene and access reviews
- Secure device onboarding
- Backup oversight and restore readiness
Microsoft 365 care
- Tenant health checks
- Licensing guidance
- Email and collaboration baseline security
- Documentation your team can actually use
How we work
Assess, evidence, remediate, retain
A clear sequence so you always know what happens next, and why.
- Step 01
Assess
We review your environment against a clear baseline: identity, endpoints, email, backup and configuration, without jargon or scare tactics.
- Step 02
Evidence
You receive a plain-English report of where you stand, what matters most, and what can wait. Evidence first, recommendations second.
- Step 03
Remediate
We fix what needs fixing in priority order: fixed-price where we can, transparent when something is a project.
- Step 04
Retain
Ongoing managed support keeps the posture from drifting: monitoring, patching, help desk and a partner who already knows your business.
Pricing
How managed IT is priced
A fixed monthly fee, agreed up front on a discovery call once we understand your practice. No per-ticket billing and no surprise invoices for the support work covered by your agreement.
Why ZIP IT
Assessment-led, healthcare-literate, local
We start with evidence, speak plain English, and stay accountable. No ticket roulette; no fear-selling.
- Assessment before retain, you know what you are buying.
- Experience with business workflows and compliance pressure.
- Brisbane / SEQ based, supporting clients Australia-wide.
- Fixed-price preference for scoped work.
FAQ
Common questions
Ready to talk through your environment?
A short discovery call is enough to map the right next step, no obligation.